What is your returns policy?
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
I received the wrong item
Please email us at firstname.lastname@example.org and we will send out your replacement immediately.
My order arrived damaged
Did your item arrive damaged, different or not working? Please email us at email@example.com and we will send out your replacement immediately.
If you would like to proceed with a full refund, please refer to the procedures below:
Where should I mail my authorized return?
Please contact our customer service at firstname.lastname@example.org to get the returned address.
Will you handle the return shipping fee?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over USD$20 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.